FAQs

You can visit the VEX Gift Card website vexgiftcards.com to make an online purchase, or you can call our Customer Service team on 0371 200 1254 who’ll be able to take your order over the phone.

Yes, you can! But you will need to call our team to process this via 0371 200 1254. The Customer Service team are available Monday – Friday 9am to 5pm and Saturdays, 9am – 12.30pm.

If the VEX Gift Card you have purchased has the full balance remaining, and you contact us within 14 days of your order date, we will be able to cancel & refund your order. Please contact our Customer Service team.

If you need to change the email address of the recipient for a digital VEX Gift Card order, you can do so by clicking the link on your confirmation email. If the VEX eGift Card has not been collected by your recipient you will be able to amend the email address yourself. Alternatively you can contact our Customer Service team.

You can send a VEX Gift Card via email completely free of charge.

If you choose a physical VEX Gift Card then the below delivery fees apply. This is to ensure your VEX Gift Card is sent securely and the delivery fee is dependent on the value of your gift card order.

£10.00 to £50.00 sent Royal Mail 1st class – £2.50

£50.01 to £99.99 sent Royal Mail 1st class signed for – £3.50

£100.00+ sent Royal Mail special delivery – £6.95

Next day delivery on any value, sent Royal Mail special delivery – £7.50

No, re-sale of VEX Gift Cards is strictly prohibited. If you have a business enquiry regarding the purchase of VEX Gift Cards, please contact the corporate team on 0371 664 2300, or visit business.vexgiftcards.com

If you have chosen a specific date and time, we will automatically send the email when requested.

If you have chosen to ‘Send Now’ when placing your order, the VEX Gift Card email is usually sent instantly. However, on occasion your order may go into a quarantine status and needs to be reviewed by our security team. We always aim to review orders within 4 working hours.

We accept VISA, Mastercard, American Express, Maestro cards, PayPal*, Apple Pay and Google Pay.

*please note PayPal is not accepted on Digital VEX Gift Card orders.

When purchasing a VEX Gift Card, the transaction will appear on your credit/debit card statement as “Voucher Express”.

Yes, the VEX Gift Card is sent active and ready for your lucky recipient to redeem at redeem.vexgiftcards.com

Yes, you are able to buy VEX Gift Cards for Business – they are the perfect gift for staff rewards, employee incentives and seasonal gifting! To make an enquiry visit business.vexgiftcards.com, or contact our dedicated Corporate Sales team on 0371 664 2300

No, you must redeem your VEX Gift Card at redeem.vexgiftcards.com. It’s simple to do and you don’t need to create an account, learn more here.

It’s as simple as 1, 2, 3…

1. Visit redeem.vexgiftcards.com and enter your gift card number & PIN
2. Select your favourite brands (you can choose as many gift cards as you’d like, you’re not restricted to one brand)
3. We’ll either email or post your chosen gift card(s) for you to enjoy!

Learn more here.

No, we keep it simple. There’s no need to set up an account to redeem your VEX Gift Card, simply input your gift card number & PIN at redeem.vexgiftcards.com and select from our range of top-brand retailers.

Depending on the brand you would like to exchange your VEX Gift Card for you will have the choice between a digital gift card, which can be sent to you by email and/or SMS, and a physical gift card which will be sent by Royal Mail 1st Class delivery. Some brands will only be available as a digital gift card or physical gift card.

No, you can spend as much or as little of your VEX Gift Card as you want. You can add your VEX Gift Card to your Apple or Google wallet for safe keeping, just make sure to spend it before the 3 year expiry date.

The VEX Gift Card can be redeemed for over 150 top-brand gift cards. Occasionally we may need to remove a brand, either temporarily or permanently, but we’re confident you’ll be able to find a brand you love.

Each retail gift card carries its own expiry. You will need to check the T&Cs of your chosen gift card to check the expiry.

If you haven’t received an eGift card, please check your spam or junk folder first, just in case we’ve been incorrectly filtered into here! If you still haven’t received your eGift, please contact our Customer Service team at [email protected] and provide your order number if you have this.

If you haven’t received your physical gift card, please allow up to 5 working days from the point you redeemed your VEX Gift Card. If it still hasn’t arrived please contact our Customer Service team at [email protected] and provide the order number if you have this.

No, we don’t charge you to redeem your VEX Gift Card!

Yes! You can exchange your VEX Gift Card for as many retailers as you wish, you can even redeem more than the value of your VEX Gift Card and just pay the difference. You can order a mixture of physical and digital products if you want, too.

You can easily check the balance of your VEX Gift Card by visiting our redemption site, redeem.vexgiftcards.com. Just input your VEX Gift Card number & PIN.